Dr. Live is an online platform by IncubeX IT Ltd. that connects registered medical practitioners with the users, to help the users to get consultation and other related services (the “Service”). The following terms and conditions (the “T & C”) govern your access to and use of Dr. Live Application (“Dr. Live”). These T & C create a contract between you and Dr. Live (IncubeX IT Ltd.). Please read the T & C carefully before you start using this platform.
By using Dr. Live, in any manner, including but not limited to visiting or browsing Dr. Live, you (the "user" or "you") agree to be bound by this Agreement, including those additional terms and conditions and policies referred to here and/or available by hyperlink. This Agreement applies to all users of Dr. Live which includes but not limited to users who are contributors of content, information and other materials or services on Dr. Live.
A. To register with Dr. Live, you hereby confirm that you are over 18 years old and not barred from using our Service under any applicable law. If you are a minor then, you hereby confirm that you have your parent’s or legal guardian’s consent and they have reviewed and accepted these T & C and registered themselves as user and as far as Dr. Live is concerned the services provided by Dr. Live is towards your Parent or legal guardian.
B. All the information provided herein by you to register with Dr. Live are accurate, updated and shall remain valid at all times, This information will be used in accordance with our Privacy Policy and by registering with Us you agree to abide by the T & C at all times.
A. The medical advice you receive from your Doctors is not a substitute for other medical treatment you may need. If you are experiencing a medical emergency, you must seek emergency medical help. For the avoidance of doubt, our Services entail the provision of non-emergency medical advice only.
B. In some cases, our Services may not be the most appropriate for you. For example, certain health issues may require an in-person procedure or highly specialized doctor which is not available through our Services. You will be informed if our Services are unable to help with your particular issue.
C. Your choice and satisfaction of the suitability, credentials, license or qualification of any of the medical practitioner of Dr. Live; and the verification of the accuracy of the information provided in the platform is your sole responsibility and that Dr. Live is not liable for any unsatisfactory outcomes.
D. The medical practitioners who provides the consultation Service through Dr. Live, are independent professionals and neither Dr. Live nor any third parties who promote the Services or provide you with a link to the Services shall be liable for any professional advice you obtain from a medical practitioner via Dr. Live.
E. The concerned medical practitioner is solely responsible for determining the need for further face-to-face consultation and that in under no circumstance shall Dr. Live be liable for any misdiagnosis, acts or omissions of the practitioner.
F. Dr. Live enables users to get connected with registered medical practitioners on its’ specially designed digital platform for the purpose of medical consultations. You can get connected with and receive medical consultations from a registered health practitioner through Dr. Live. Anyone who has access to Dr. Live with internet will be able to avail the service, upon making payment for it.
G. This Service will require a high-speed internet connection and it will be your responsibility to ensure that you have uninterrupted internet access with sufficient bandwidth for video calls for the consultation Services. If you face any connection-related difficulty or miss any pre-scheduled consultation session due to your bad internet connection, Dr. Live shall not be liable for it and you will not be entitled to any refund for missing any pre-scheduled consultation session.
H. Dr. Live is not liable or responsible to you or any third party in any way in relation to medical advice or service provided to you via our consultation Service.
I. Dr. Live or any of its’ affiliates does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by healthcare professionals. Each of the medical practitioner is responsible for their services and compliance with the requirements applicable to his or her profession and license.
J. You shall consult with a licensed doctor or physician or any other qualified healthcare provider before making any decisions or taking any actions that may affect your own health, your fetus, your children, or your family’s health or safety.
K. Through Dr. Live, you can also book your appointment with your preferred Physician or doctor for an in-person visit/clinic visit/chamber visit upon payment of necessary service fee. Any health risk or any risk associated with the in-person visit/clinic visit/chamber visit will be borne by you and in any scenario Dr. Live cannot be held liable for any risk whatsoever in this regard.
L. Please note that, the Service is not to be used for medical emergencies; and reliance on any information provided including the credentials of the medical practitioner on Dr. Live is solely at your own risk.
M. You shall refrain from taking any action which is intended to, could potentially or would reasonably be expected to harm the reputation of Dr. Live.
N. Subject to applicable law, Dr. Live reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Site pursuant to its internal record retention and/or content destruction policies.
A. Your insurance claims and payments relating to the Services provided by Dr. Live are subject to verification and sole discretion of the third-party insurance providers (“Insurance Providers”). Dr. Live * is not liable or responsible to you or any third party in case any claim for insurance payment that you make is delayed or rejected by Insurance Providers for any reason.
B. The users shall be held personally responsible and liable for any kind of misbehavior, misuse and unethical activity including forgery, counterfeiting, tampering or altering the supporting documents during or before submitting the documents to the Insurance Providers for payments
A. You may deactivate your account and end your registration at any time, for any reason by sending an email to [email protected] . Dr. Live reserves the right suspend or terminate your use of the Site, your account and/or registration for any reason at any time.
B. Rude, indecent, abusive or improper or profane language, threatening, harassing, bullying, derogatory, discriminatory, defamatory, fraudulent comments, hate speech or remarks or messages communicated while using the platform to intimidate other users or any behavior which may potentially damage the name or reputation of Dr. Live shall result in suspension of your account;
(i) The governing shall be law of Bangladesh only. Bangladeshi law will apply to all disputes and the interpretation of these Terms and Conditions. The Bangladeshi courts will have non-exclusive jurisdiction over any dispute arising from or related to your use of the Service.
(ii) Dr. Live may assign any of its rights and obligations under these Terms and Conditions.
(iii) Dr. Live shall not be liable for any delay in performing or failure to perform its obligations caused by any force majeure event such as acts of God, acts of civil or military authority, terrorism, fire, flood, strikes, war, epidemics, pandemics, shortage of power, or other acts or causes reasonably beyond the control of the Parties. In those circumstances Dr. Live shall be granted a reasonable extension of time for the performance of its obligations, the reasonableness of that extension to be assessed in the context of these Terms and Conditions and Dr. Live’s other commitments.
You agree to indemnify and hold harmless Dr. Live and its’, subsidiaries, affiliates, licensors, suppliers, and/or officers, directors, employees, consultants, agents, and/or any other mobile service providers, through whom we provide the Services, from and against any and all third-party claims, liabilities, damages, losses, costs, expenses and fees (including reasonable attorneys’ fees and court costs) that Dr. Live may incur as a result of or arising from your use of the Services, your violation of these T & C, or your violation of any rights of any other person or entity. Dr. Live reserve the right to control the defense of any claim for which we are entitled to indemnification, and you agree to provide us with such cooperation as is reasonably requested by us. The PLATFORM or any person associated with the PLATFORM, is not liable for any personal injury, including death, attributable to or caused by your use or misuse of the PLATFORM, to the fullest extent permissible by law.
You consent to the sharing or transfer of any information provided by you on Dr. Live to any entities or related companies or subsidiaries of the Dr. Live in accordance with the applicable laws.
(i) Dr. Live is the sole owner or lawful licensee of all the rights and interests in the Application and the Application Content. All title, ownership and intellectual property rights in the Application and the Application Content shall remain with Dr. Live, our affiliates or licensors, as the case may be. All rights not otherwise claimed under the Terms and Conditions or by Dr. Live are hereby reserved.
(ii) Dr. Live’s marks and other marks indicated on the Site are trademarks or registered trademarks in the relevant jurisdiction(s). The graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress and may not be used in connection with any product or service that does not belong to Dr. Live or in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits Dr. Live. All other trademarks that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Dr. Live.
(iii) Dr. Live may have independent third parties involved in the provision of the Application or Services (e.g., the authentication and verification service providers). You may not use any trademark, service mark or logo of such independent third parties without prior written approval from such parties.
(i) All legal notices or demands to or upon Dr. Live shall be made in writing and sent to Dr. Live personally, by courier or certified mail to the following entity and address: _______________. The notices shall be effective when they are received by Dr. Live in any of the above-mentioned manner.
(ii) All legal notices or demands to or upon a user shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the user to Dr. Live, or by posting such notice or demand on an area of the Application that is publicly accessible without a charge. Notice to a user shall be deemed to be received by such user when:
a) Dr. Live is able to demonstrate that communication, whether in physical or electronic form, has been sent to such user, or
b) immediately upon Dr. Live posting such notice on an area of the Application that is publicly accessible without charge.
c) Receipt of notice or letters shall be not be valid without the proper seal of the concerned authority.
(iii) Users agree that all agreements, notices, demands, disclosures and other communications that Dr. Live sends to them electronically shall satisfy any legal requirement that such communication should be in writing.
(i) To the maximum extent permitted by law, the services provided by dr. Live on or through the site are provided "as is", "as available" and “with all faults”, and dr. Live hereby expressly disclaims any and all warranties, express or implied, including but not limited to, any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose. All such warranties, representations, conditions, and undertakings are hereby excluded.
(ii) The application makes available to user, services by independent third parties. No warranty or representation is made with regard to such services or products. In no event shall Dr. Live or its affiliates be held liable for any such services or products.
(iii) Dr. Live shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, equity or otherwise or any other damages resulting from any of the following:
a) the use or the inability to use the Application or Services;
b) unauthorized access by third parties to data or private information of any user;
c) statements or conduct of any user of the Application or Services; or
d) any matters relating to the Application or Services, however arising, including negligence.
(iv) The Application will make available to user services provided by independent third parties. No warranty or representation is made with regard to such Services. In no event shall Dr. Live or our affiliates be held liable for any such Services.
We may at our sole discretion change, add, or delete portions of these T & C at any time on a going-forward basis. Continued use of the Site and/or Services following notice of any such changes will indicate your acknowledgement of such changes and agreement to be bound by the revised Terms of Use, inclusive of such changes.
If any part of this T & C is determined to be illegal, invalid, frustrated or unenforceable, for any reason, then, insofar as is practical and feasible, the remaining portions of the T & C shall be deemed to be in full force and effect as if such invalid portions were not contained herein.
(i) If any dispute arises relating to the Service in the first instance please contact Dr. Live through email as provided in the Application and attempt to resolve the dispute with Dr. Live informally.
(ii) If the dispute is not settled by the users within a reasonable time, Dr. Live will try to settle the dispute by way of mediation through the mediation resolution process. Dr. Live shall not bear any costs arising out as such.
In the first instance, complaints or grievances should be addressed to the customer service team. You can contact us via telephone, email or letter using the following contact details:
We reserve the right to make changes to these Terms from time to time. If we change these Terms we will post the revised Terms on our website and update the “Last Revised” date on the website. We may also (but shall not have the obligation to) notify you of revised Terms by Notifications in App, SMS, e-mail or by any other means of written communication. You are responsible for being aware of any changes made to these Terms. By continuing to access or use our Services after we post such changes on our website, app, you shall be deemed to have agreed to the Terms, as modified. We also reserve the right to make changes to the Services from time to time without any notification to you.