FAQ's

Frequently Ask Questions

What is Dr Live?

Dr Live is a 24-hour telemedicine service, providing primary healthcare consultations. Users can connect with qualified doctors through the app anytime, anywhere.

Users can download the Dr Live app, simply log in with their phone number, and choose a doctor from the list of available healthcare professionals. You can then instant book an appointment and have a consultation via video call.

Consultation fees start from 100 Taka only.

You can pay for your consultation using various methods, including mobile banking (bKash/ Nagad/ Rocket/ Upay), credit/debit cards (VISA/ Mastercard), and other local payment options.

Yes, Dr Live allows you to select and choose the doctor you want to consult from our list of available healthcare professionals.

Yes, Dr Live operates 24 hours a day, 7 days a week, ensuring you have access to healthcare whenever you need it.

You can consult with our doctors about various primary healthcare concerns, including general check-ups, gynaecological issues, child health, skin & VD, chronic disease management, diabetic issues, cardiac health and more.

After login on the Dr Live app, you can scroll available doctors, select one, and book an appointment instant or at your convenient time.

You can cancel or reschedule your appointment directly through the app.

Yes, we prioritise your privacy and security. All consultations and medical records are encrypted and stored securely, adhering to data protection regulations.

Yes, our doctors provide digital prescriptions, which you can download in your phone gallery and use to purchase medications from your local pharmacy.

If you have any issues or need assistance, you can contact our customer support team through the app's help section or by emailing @ [email protected].

All doctors on Dr Live are BMDC certified and qualified professionals, ensuring you receive quality medical advice and care.

The Dr Live app is compatible with most smartphones and tablets running iOS and Android operating systems.

You can download the Dr Live app from the Apple App Store or Google Play Store. Simply search for "Dr Live Online Doctors" and follow the installation instructions.